FAQs


About payKStax

1. Why choose Value Payment Systems?
2. Is my information secure?

Credit or Debit Card Convenience Questions

3. What is the convenience fee for?
4. Who gets the convenience fee?
5. Is the convenience fee negotiable?
6. Can I deduct the convenience fee?

General Questions

7. When will the State receive my payment?
8. How is the payment posted to my account?
9. Can I make a partial payment?
10. Will I receive a payment confirmation number?
11. What do I do with my payment confirmation number?
12. What payment methods do you accept?
13. Can I pay someone else's tax liability using my card?
14. Will I receive points from my card type?
15. Can I make a payment from overseas?

Cancellations and Error Questions

16. What if I want to cancel a payment after I receive a confirmation number?
17. If my card declines, who should I contact?
18. Who do I call regarding amount of tax owed or other matters concerning the tax return?
19. What if I accidently paid more than I owe?
20. Why can’t I see the checkbox in the Captcha verification section of Step 3, the Review Information page?

About Value Payment Systems, LLC

1. Why choose Value Payment Systems?
Value Payment Systems was founded to help taxpayers achieve Tax Payment Peace of Mind! Value Payment Systems founders have over 16 years of experience processing payments for the largest Tax Authorities including the IRS. By leveraging our experience and innovation, Value Payment Systems is able to offer a lower fee than other providers. Our simple, convenient, and secure online tax payment service allows the average taxpayer to complete their tax payment in less than 3 minutes.


2. Is my information secure?
At Value Payment Systems, security, privacy and accuracy is extremely important to us. As an Authorized State of Kansas E-Payment Provider, our systems meet all of the extensive requirements necessary to participate in the State's e-payment program. To protect our customers' tax information we use the highest level SSL (Secure Sockets Layer) protocol and other leading security measures. Payment information will not be disclosed for any reason other than processing the transaction authorized by the taxpayer.

Credit or Debit Card Convenience Questions

3. What is the convenience fee for?
The convenience fee is charged by Value Payment Systems to cover the cost of processing the card transaction. Fees are based on the amount of the payment or payment method and are shown after selecting your payment method.


4. Who gets the convenience fee?
Your Tax Authority does not receive or charge any fees for card payments. The convenience fee goes directly to Value Payment Systems for processing the card transaction.


5. Is the convenience fee negotiable?
No. Value Payment Systems, LLC only receives a small portion of the fee. The majority of the fee pays for the transaction processing.


6. Can I deduct the convenience fee?
The fee is a non-deductable personal expense.


General Questions

7. When will the State receive my payment?
Your payment date and time are equal to the date and time you complete the transaction and receive your real-time confirmation number. It takes approximately 5 - 7 business days to post your payment to your account.


8. How is the payment posted to my account?
Your payment will post to your account based on the Social Security Number or Employer Identification Number provided.


9. Can I make a partial payment or use more than one card?
Yes, taxpayers can make partial payments using more than one card. You will need to complete separate transactions for each partial payment.


10. Will I receive a payment confirmation number?
Yes, taxpayers will receive a real-time confirmation number on the receipt. An email confirmation number will also be sent to the email address provided during the process.


11. What do I do with my payment confirmation number?
Your payment will post to your account based on the Social Security Numberor Employer Identification Number provided. However, you should keep a copy of the confirmation number with your tax records.


12. What payment methods do you accept?
Value Payment Systems accepts MasterCard, Visa, and Discover credit and debit cards.


13. Can I pay someone else's tax liability using my card?
Yes, the payment information may be different from the person owing the tax, bill or fee.


14. Will I receive points from my card type?
Card rewards and points are issued by your card issuer. To determine if you are eligible, please contact your card issuer.


15. Can I make a payment from overseas?
Yes, you can make a payment from overseas and it will be posted to your account in the same timeframe as a domestic payment. You will enter your filing location in step 1 of the process.


Cancellations and Error Questions

16. What if I want to cancel a payment after I receive a confirmation number?
Generally, payments cannot be cancelled.


17. If my card declines, who should I contact?
Taxpayers should call the card issuer regarding payment decline errors.


18. Who do I call regarding amount of tax owed or other matters concerning the tax return?
You should call your tax authority to report any problems concerning the amount of tax owed or any other mater concerning the tax return.


19. What if I accidently paid more than I owe?
In most instances, your tax authority will refund an overpayment once the return is received and processed. An overpayment may be used to settle or offset an existing debt on the taxpayer's account.

20. Why can’t I see the checkbox in the Captcha verification section of Step 3, the Review Information page?
You will need to clear your browser’s cache to correctly see the checkbox display. Each time you visit this site, your browser saves tiny files onto your computer in your browser’s cache so that next time you visit this site, it will load faster. Your browser may be loading old or cached (saved) content during your most recent visit of our site, rather than new content. Clearing your cache will clear out old content and ensure you are seeing the most accurate up to date content, including the Captcha verification checkbox.

Find your browser below to learn how to clear your cache:

Chrome

Windows

  1. Click the menu icon in the top-right corner.
  2. Select History, then History again.
  3. Click Clear browsing data.
  4. Check Browsing history, Cookie and other site data, and Cached images and files.
  5. From the Time Range drop-down, choose All time.
  6. Click Clear Data.
  7. Close and restart Chrome for the clearing to take full effect.

Mac

  1. Click Chrome.
  2. Click Clear browsing data.
  3. Check Browsing history, Cookie and other site data, and Cached images and files.
  4. From the Time Range drop-down, choose All time.
  5. Click Clear Data.
  6. Close and restart Chrome for the clearing to take full effect.

Firefox

Windows

  1. Windows
  2. Click the menu icon in the top-right corner.
  3. Select Select Options.
  4. Click Privacy & Security.
  5. Scroll down to Cached Web Content and click Clear Now.
  6. Close and restart Firefox for the clearing to take full effect.

Mac

  1. Click the menu icon in the top-right corner.
  2. Select Preferences.
  3. Click Privacy & Security.
  4. Scroll down to Cached Web Content and click Clear Now.
  5. Close and restart Firefox for the clearing to take full effect.

Safari

  1. Click Safari.
  2. Select Preferences.
  3. In the Privacy tab, click Manage Website Data.
  4. Click Remove All.
  5. Click Done.
  6. Close and restart Safari for the clearing to take full effect.

Microsoft Edge

  1. Click the Hub icon in the top-right corner of the screen.
  2. In the History tab, click Clear history.
  3. Select all boxes.
  4. Click Clear.
  5. Close and restart Microsoft Edge for the clearing to take full effect.

Internet Explorer (10 & 11)

  1. Click the gear icon in the top-right corner.
  2. Select Safety, and then click Delete browsing history.
  3. Uncheck Preserve Favorites website data.
  4. Check Temporary Internet files and website files and Cookies and website data.
  5. Click Delete.
  6. Close and restart Internet Explorer for the clearing to take full effect.

Safari for iOS

  1. From the Home screen, open the Settings App.
  2. Open Safari settings.
  3. Swipe to the bottom of the menu and tap Advanced.
  4. Tap Website Data.
  5. Swipe to the bottom of the menu and tap Remove All Website Data.

Chrome for iOS

  1. From the Chrome app, tap the Menu icon
  2. Tap Settings.
  3. Tap Privacy.
  4. Tap Clear Cache and Clear Cookies, Site Data.

Chrome for Android

  1. From the Chrome app, tap the device's Menu button
  2. Tap Settings.
  3. Tap Privacy.
  4. Tap Clear Browsing Data.
  5. Check the Clear the cache and Clear cookies, site data options
  6. Tap Clear.

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