FAQs


1. Why Choose payMNtax?
2. Is my information secure?
3. What payment methods do you accept??
4. Who can use this service?
5. What are the advantages of paying through this service?

Credit or Debit Card Convenience Questions

6. What is the convenience fee for?
7. Who gets the convenience fee?
8. Is the convenience fee negotiable?
9. Can I deduct the convenience fee?
10. Will I be charged a cash advance fee?
11. Does the State get my payment method information?

Tax Payment Questions

12. How many payments can I make?
13. When will the State receive my payment?
14. How is the payment posted to my account?
15. Can I make a partial payment or use more than one card?
16. Will I receive a payment confirmation number?
17. What do I do with my payment confirmation number?
18. If I am married filing jointly, is my spouse's personal information required?
19. Do I need to mail anything to the State once my payment is completed?
20. Can I pay someone else's tax liability using my card?
21. Will I receive points from my card type?
22. Can I make a payment from overseas?
23. What would prevent me from getting a confirmation email?
24. Can I verify a prior payment?
25. Can I make a second payment without having to re-enter all of my personal information?

Cancellations and Error Questions

26. What if I want to cancel a payment after I receive a confirmation number?
27. If my card declines, who should I contact?
28. Who do I call regarding amount of tax owed or other matters concerning the tax return?
29. What if I accidentally paid more than I owe?
30. What if I made a duplicate payment?
31. What if I paid the wrong tax type?
32. What if my Social Security Number or Minnesota Tax ID was wrong?
33. I used your service and received a non-payment notification from the State?
34. How do I modify or cancel email reminders?
35. Why can’t I see the checkbox in the Captcha verification section of Step 3, the Review Information page?


About Value Payment Systems, LLC

1. Why choose payMNtax?
payMNtax was founded by Value Payment Systems to help taxpayers achieve Tax Payment Peace of Mind! Value Payment Systems, LLC founders have over 20 years of experience processing payments for the largest tax authorities. By leveraging our experience and innovation, payMNtax is able to offer a lower fee than other providers. Our simple, convenient, and secure online tax payment service allows the average taxpayer to complete their tax payment in less than 3 minutes.

2. Is my information secure?
At payMNtax, security, privacy and accuracy are extremely important to us. All of our systems meet all of the extensive requirements necessary to participate in the program. To protect our customers' tax information we use the highest level SSL (Secure Sockets Layer) protocol and other leading security measures. Payment information will not be disclosed for any reason other than processing the transaction authorized by the taxpayer.

3. What payment methods do you accept?
Visa, MasterCard, American Express and Discover Credit and Debit cards. We also accept ATM/Debit cards with the NYCE, STAR, Pulse, or Accel logos.

4. Who can use this service?
Taxpayers who have a tax liability for the tax types accepted or debt referred to Minnesota Department of Revenue.

5. What are the advantages of paying through this service?
• Lowest standard convenience fees available.
• Real-time confirmation of your payment. Your payment date and time are equal to the date and time you complete the transaction and receive your real-time confirmation number. The State will give you credit for that payment date and time although it takes approximately 5 - 7 business days to post your payment to your account.
• Takes less than 3 minutes to process a transaction from start to finish.
• Optional features such as recurring payments and email reminders allow you to schedule and manage future tax payments.
• The convenience fee is tax deductible for qualifying individuals paying personal taxes and tax deductible for all business taxes.
• You may be eligible for rewards associated with your payment method. Please check with your card issuer for eligibility.

Credit or Debit Card Convenience Questions

6. What is the convenience fee for?
The convenience fee is charged by Value Payment Systems to cover the cost of processing the card transaction. Fees are based on the amount of the payment or payment method and are shown after selecting your payment method.

7. Who gets the convenience fee?
The Minnesota Department of Revenue does not receive or charge any fees for card payments. The convenience fee goes directly to Value Payment Systems for processing the card transaction.

8. Is the convenience fee negotiable?
No. Value Payment Systems, LLC only receives a small portion of the fee. The majority of the fee pays for the transaction processing.

9. Can I deduct the convenience fee?
The fee is deductible for personal tax types for those who qualify. For business tax types, the fee is a deductible business expense.

10. Will I be charged a cash advance fee?
No, your tax payment will be treated like a retail purchase and not a cash advance purchase.

11. Does the State get my payment method information?
No, the State does not receive any personal payment method data such as credit card numbers.

Tax Payment Questions

12. How many payments can I make?
You can make multiple payments (no limit).

13. When will the State receive my payment?
Your payment date and time are equal to the date and time you complete the transaction and receive your real-time confirmation number. The State will give you credit for that payment date and time although it takes approximately 5 - 7 business days to post your payment to your account.

14. How is the payment posted to my account?
Your payment will post to your account based on the Social Security Number or Minnesota Tax ID provided.

15. Can I make a partial payment or use more than one card?
Yes, taxpayers can make partial payments using more than one card. You will need to complete separate transactions for each partial payment.

16. Will I receive a payment confirmation number?
Yes, taxpayers will receive a real-time confirmation number on the receipt. An email confirmation number will also be sent to the email address provided during the process.

17. What do I do with my payment confirmation number?
Your payment will post to your account based on the Social Security Number or Minnesota Tax ID provided. However, you should keep a copy of the confirmation number with your tax records.

18. If I am married filing jointly, is my spouse's personal information required?
No, the State will post the payment to the Social Security Number entered during the transaction. For joint filers, please make sure you enter the Social Security Number of the first spouse listed on the tax return.

19. Do I need to mail anything to the State once my payment is completed?
If you haven't already, you need to file your tax return or amended return associated with your payment. You do not need to mail in a payment voucher or any other payment information. payMNtax will send all payment information completed through this website to the State.

20. Can I pay someone else's tax liability using my card?
Yes, the payment information may be different from the person owing the tax, bill or fee.

21. Will I receive points from my card type?
Card rewards and points are issued by your card issuer. To determine if you are eligible, please contact your card issuer.

22. Can I make a payment from overseas?
Yes, you can make a payment from overseas and it will be posted to your account in the same time frame as a domestic payment.

23. What would prevent me from getting a confirmation email?
All payments made through payMNtax will get a real-time confirmation email. Some spam-filtering software may be configured to prevent the delivery of e-mails from certain addresses. To ensure receipt of your payment confirmation, any spam-filtering software should allow receipt of e-mails from confirmation@payMNtax.com.

24. Can I verify a prior payment
Yes, if you made a prior payment through this service you can select the payment verification link. Within the payment verification link, you will enter your prior payment amount and Social Security Number or Minnesota Tax ID. Your confirmation number and payment date/time will be returned.

25. Can I make a second payment without having to re-enter all of my personal information?
Yes, if you made a prior payment through this service you can select the payment verification link. Within the payment verification link, you will have the option to view prior payments and select "make another payment" utilizing our expedited payment service.

Cancellations and Error Questions

26. What if I want to cancel a payment after I receive a confirmation number?
Generally, payments cannot be cancelled.

27. If my card declines, who should I contact?
Taxpayers should call the card issuer regarding payment decline errors.

28. Who do I call regarding amount of tax owed or other matters concerning the tax return?
You should call the State to report any problems concerning the amount of tax owed or any other matter concerning the tax return.

29. What if I accidentally paid more than I owe?
In most instances, the Minnesota Department of Revenue will refund an overpayment once the return is received and processed. An overpayment may be used to settle or offset an existing debt on the taxpayer's account.

30. What if I made a duplicate payment?
Please select the Contact Us link by clicking Support at the top of the page and notify us of your duplicate payment.

31. What if I paid the wrong tax type?
Please select the Contact Us link by clicking Support at the top of the page and notify us of the error.

32. What if my Social Security Number or Minnesota Tax ID was wrong?
Please select the Contact Us link by clicking Support at the top of the page and notify us of the error.

33. I used your service and received a non-payment notification from the State?
Please verify your prior payment through this service by selecting the payment verification link. Within the payment verification link, you will enter your prior payment amount and Social Security Number or Minnesota Tax ID. Your confirmation number and payment date/time will be returned. If your payment was successful, please select the Contact Us link by clicking Support at the top of the page and notify us of your non-payment notification.

34. How do I modify or cancel email reminders?
If you would like to modify or cancel your email reminders, you can do so by visiting www.payMNtax.com and selecting the My Account link at the top of the page. You will need to login to your account, and visit the profile page.

35. Why can’t I see the checkbox in the Captcha verification section of Step 3, the Review Information page?
You will need to clear your browser’s cache to correctly see the checkbox display. Each time you visit this site, your browser saves tiny files onto your computer in your browser’s cache so that next time you visit this site, it will load faster. Your browser may be loading old or cached (saved) content during your most recent visit of our site, rather than new content. Clearing your cache will clear out old content and ensure you are seeing the most accurate up to date content, including the Captcha verification checkbox.

Find your browser below to learn how to clear your cache:

Chrome

Windows

  1. Click the menu icon in the top-right corner.
  2. Select History, then History again.
  3. Click Clear browsing data.
  4. Check Browsing history, Cookie and other site data, and Cached images and files.
  5. From the Time Range drop-down, choose All time.
  6. Click Clear Data.
  7. Close and restart Chrome for the clearing to take full effect.

Mac

  1. Click Chrome.
  2. Click Clear browsing data.
  3. Check Browsing history, Cookie and other site data, and Cached images and files.
  4. From the Time Range drop-down, choose All time.
  5. Click Clear Data.
  6. Close and restart Chrome for the clearing to take full effect.

Firefox

Windows

  1. Windows
  2. Click the menu icon in the top-right corner.
  3. Select Select Options.
  4. Click Privacy & Security.
  5. Scroll down to Cached Web Content and click Clear Now.
  6. Close and restart Firefox for the clearing to take full effect.

Mac

  1. Click the menu icon in the top-right corner.
  2. Select Preferences.
  3. Click Privacy & Security.
  4. Scroll down to Cached Web Content and click Clear Now.
  5. Close and restart Firefox for the clearing to take full effect.

Safari

  1. Click Safari.
  2. Select Preferences.
  3. In the Privacy tab, click Manage Website Data.
  4. Click Remove All.
  5. Click Done.
  6. Close and restart Safari for the clearing to take full effect.

Microsoft Edge

  1. Click the Hub icon in the top-right corner of the screen.
  2. In the History tab, click Clear history.
  3. Select all boxes.
  4. Click Clear.
  5. Close and restart Microsoft Edge for the clearing to take full effect.

Internet Explorer (10 & 11)

  1. Click the gear icon in the top-right corner.
  2. Select Safety, and then click Delete browsing history.
  3. Uncheck Preserve Favorites website data.
  4. Check Temporary Internet files and website files and Cookies and website data.
  5. Click Delete.
  6. Close and restart Internet Explorer for the clearing to take full effect.

Safari for iOS

  1. From the Home screen, open the Settings App.
  2. Open Safari settings.
  3. Swipe to the bottom of the menu and tap Advanced.
  4. Tap Website Data.
  5. Swipe to the bottom of the menu and tap Remove All Website Data.

Chrome for iOS

  1. From the Chrome app, tap the Menu icon
  2. Tap Settings.
  3. Tap Privacy.
  4. Tap Clear Cache and Clear Cookies, Site Data.

Chrome for Android

  1. From the Chrome app, tap the device's Menu button
  2. Tap Settings.
  3. Tap Privacy.
  4. Tap Clear Browsing Data.
  5. Check the Clear the cache and Clear cookies, site data options
  6. Tap Clear.

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